Privacy Policy

Effective Date: 03.11.2024

1. Introduction

Welcome to Poliada Ecosystem ("we", "our", or "us"). We are dedicated to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services related to our game with a crypto economy. We strictly adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please refrain from accessing our website or using our services.

Our game integrates blockchain technology and offers a unique crypto economy experience. We understand the importance of transparency and security in handling your personal data, especially in the context of digital assets and cryptocurrency transactions. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of personal information.

Please take the time to read this policy carefully. If you have any questions or concerns about our use of your personal information, please contact us using the information provided in the "Contact Us" section below.

2. Information We Collect

We collect certain information from you to provide and improve our services. This section outlines the types of information we collect and how we collect it.

a. Personal Information

Email Address: When you register for an account on our platform, we collect your email address. This information is essential for account creation, user authentication, and communication purposes.

Examples of Use:

Setting up your user account and providing you with access to our services.
Sending verification emails to confirm your identity and secure your account.
Notifying you about important updates, security alerts, or changes to our services.
Providing customer support and responding to your inquiries.

b. Wallet Information

Wallet Integration: To enable you to engage in transactions involving our utility tokens, you may choose to connect your own crypto wallet using WalletConnect or utilize our in-game wallet. We do not collect, store, or access any personal data from your wallet. All wallet information, including private keys and transaction history, is stored on your device. You are fully responsible for managing your wallet and safeguarding your private keys. We do not store any wallet information on our servers or databases.

Examples of Use:

Facilitating token purchases and exchanges within the game through your connected wallet.
Allowing you to view your token balance and transaction history directly within the game interface, with data retrieved from your device.
Ensuring that all wallet interactions occur locally on your device, enhancing security and privacy.

Note: While we do not store your wallet information, please be aware that blockchain transactions are public and can be viewed on the blockchain network. We have no control over the blockchain's transparency and recommend that you familiarize yourself with how blockchain technology works.

c. In-Game Resources

Resource Data: We collect and store information about the in-game resources you acquire during gameplay. This includes game tokens, assets, achievements, and any other virtual items you obtain or create within the platform.

Examples of Use:

Tracking your progress and status within the game to provide a personalized gaming experience.
Managing your in-game inventory and enabling features such as trading, upgrading, or utilizing resources.
Facilitating interactions with other players, such as sharing resources or participating in cooperative activities.
Analyzing gameplay patterns to improve game mechanics and develop new features.

d. Automatically Collected Information

Log Data: When you access our services, we may automatically collect certain information sent by your browser or device. This may include your IP address, browser type, operating system, referral URLs, pages visited, and other usage statistics.

Examples of Use:

Monitoring and analyzing trends, usage, and activities to improve our services.
Enhancing the security of our platform by detecting and preventing fraudulent or unauthorized activities.
Diagnosing technical issues and maintaining the performance of our services.

Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your interactions with our services. This helps us provide a more personalized experience and improve functionality.

Examples of Use:

Remembering your preferences and settings to enhance your user experience.
Providing customized content and advertisements based on your interests.
Understanding how users engage with our services to identify areas for improvement.

Note: You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our platform.

e. Information from Third Parties

We may receive information about you from third-party sources if you choose to interact with us through social media platforms or other services. This information is governed by the privacy policies of those third-party services.

Examples of Use:

If you log in to our services using a social media account, we may receive basic profile information necessary to facilitate the login process.
Enhancing our user database to improve personalization and user engagement.

f. Children's Privacy

Our services are not intended for individuals under the age of 16 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without proper consent, we will take steps to delete that information promptly.

g. Sensitive Personal Information

We do not collect or process any special categories of personal data (sensitive data) such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data.

3. How We Use and Store Your Information

We use and store the information we collect to operate, maintain, and enhance our services. This section provides detailed information on how we utilize your data and the measures we take to protect it.

a. Providing and Improving Our Services

We use your personal information to deliver the services you have requested and to ensure a seamless and personalized experience.

Account Creation and Management: Your email address is essential for setting up your account, verifying your identity, and providing you with access to our platform.
Gameplay Experience: We store your in-game resources, progress, and preferences to provide continuity and personalize your interactions within the game.
Service Enhancement: By analyzing user behavior and feedback, we work to improve existing features and develop new ones that enhance your gaming experience.

Examples of Use:

Ensuring that your achievements and game progress are saved and retrievable each time you log in.
Customizing in-game content based on your previous activities and preferences.
Identifying and fixing bugs or issues that may affect your gameplay.

b. Communication and Customer Support

We may use your contact information to communicate with you about our services and provide support when needed.

Service Announcements: Informing you about updates, new features, or changes to our services and policies.
Promotional Messages: Sending newsletters, offers, and promotional content related to our services, provided you have given consent.
Customer Support: Addressing your inquiries, resolving issues, and providing assistance with your account.

Examples of Use:

Sending an email notification about upcoming maintenance that may affect game availability.
Responding to a support ticket you submitted regarding a technical issue.
Informing you about special in-game events or promotions.

Opt-Out Option: You can opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

c. Transaction Facilitation

We facilitate transactions involving our utility tokens, enabling you to purchase in-game resources or exchange them. All wallet interactions occur on your device, and we do not store your wallet details.

Token Purchases: Allowing you to buy utility tokens through your connected wallet or our in-game wallet.
Resource Exchange: Enabling the exchange of tokens for in-game resources and vice versa.
Transaction Verification: Processing and verifying transactions to ensure their successful completion.

Examples of Use:

Facilitating a token purchase when you decide to buy additional in-game assets.
Processing the exchange when you trade in-game resources for utility tokens.
Ensuring that your transactions are accurately reflected in your account and in-game inventory.

d. Security and Fraud Prevention

Your information is used to maintain the security of our platform and protect both you and us from fraudulent activities.

Security Monitoring: Analyzing activity to detect and prevent unauthorized access, hacking attempts, or other security breaches.
Fraud Detection: Monitoring transactions and interactions to identify suspicious behavior that may indicate fraud or misuse.
Policy Enforcement: Ensuring compliance with our terms of service and taking action against violators.

Examples of Use:

Flagging an account that shows unusual login patterns for further investigation.
Preventing transactions from accounts suspected of engaging in fraudulent activities.
Temporarily suspending accounts that violate our policies pending review.

e. Legal Compliance

We may process your information as necessary to comply with legal obligations or in response to lawful requests by public authorities.

Regulatory Requirements: Retaining records and information as required by laws and regulations, such as financial reporting or anti-money laundering laws.
Law Enforcement: Responding to legal processes or governmental requests, such as subpoenas or court orders.

Examples of Use:

Maintaining transaction records for a specified period to comply with financial regulations.
Providing necessary information to authorities if legally compelled to do so.

f. Storage and Data Retention

We store your personal information securely and retain it only for as long as necessary to fulfill the purposes outlined in this policy.

Data Storage: Personal information is stored on secure servers using industry-standard security protocols.
Retention Period: We retain your data for as long as your account is active or as needed to provide you with services. We may also retain and use your information to comply with legal obligations, resolve disputes, or enforce agreements.
Data Minimization: We regularly review the data we collect and store to ensure we are not retaining unnecessary information.

Examples of Use:

Deleting or anonymizing data that is no longer needed for its original purpose.
Keeping your account information until you request its deletion.

g. International Data Transfers

If you are accessing our services from outside the country where our servers are located, your information may be transferred across international borders.

Adequate Protection: We ensure that appropriate safeguards are in place to protect your personal data during international transfers, in compliance with applicable data protection laws.
Standard Contractual Clauses: Where necessary, we use standard data protection clauses approved by relevant authorities to ensure data protection during transfers.

Examples of Use:

Transferring data to a server located in a different country while ensuring compliance with GDPR requirements.
Working with third-party service providers who process data in other jurisdictions under strict data protection agreements.

h. Aggregated and Anonymized Data

We may aggregate or anonymize your information so that it cannot reasonably be used to identify you. This data may be used for various purposes, including research, analysis, and improving our services.

Service Improvement: Using aggregated data to understand user behavior and preferences to enhance our platform.
Market Research: Analyzing trends and statistics to inform business decisions.

Examples of Use:

Assessing the popularity of certain game features based on aggregated user activity.
Sharing anonymized usage statistics with partners or investors.

i. Third-Party Service Providers

We may engage third-party companies and individuals to facilitate our services ("Service Providers"), provide services on our behalf, or assist us in analyzing how our services are used.

Service Providers: These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Examples of Services: Hosting services, customer support, analytics, and payment processing.

Examples of Use:

Using a cloud hosting provider to store data securely.
Employing an analytics service to understand how users interact with our platform.

Note: We ensure that any third-party Service Providers we engage adhere to strict data protection standards consistent with this Privacy Policy and applicable laws.

j. Consent and Lawful Processing

We process your personal information based on your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate interests.

Consent: When you provide personal information, you consent to its processing as described in this policy.
Contractual Necessity: Processing necessary for the performance of a contract to which you are a party.
Legal Obligations: Processing required to comply with legal and regulatory obligations.
Legitimate Interests: Processing necessary for our legitimate interests, provided it does not override your rights and freedoms.

Examples of Use:

Processing your data to provide the services you have requested.
Using your information to improve the security and functionality of our platform.

k. Your Responsibilities

While we take significant measures to protect your information, you also play a crucial role in safeguarding your data.

Account Security: Keep your account credentials confidential and do not share them with others.
Wallet Security: Protect your wallet credentials and private keys, especially if using our in-game wallet or connecting your own wallet.
Device Security: Ensure your devices are secure and use up-to-date antivirus and firewall protection.

Examples of Best Practices:

Using strong, unique passwords for your account and updating them regularly.
Enabling two-factor authentication if available.
Being cautious of phishing attempts or suspicious communications.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we are required to inform you of the legal bases upon which we process your personal data. This section outlines the various legal grounds we rely on to collect and use your personal information.

a. Consent

We process your personal data based on your consent when you voluntarily provide information to us. By registering on our platform and using our services, you consent to the collection and use of your email address, in-game resource data, and any other personal information you provide as described in this Privacy Policy.

Examples of Use:

When you sign up for an account, you consent to us using your email address to create and manage your account.
If you opt-in to receive promotional emails, you consent to us sending you newsletters and special offers.

b. Contractual Necessity

The processing of your personal data is necessary for the performance of a contract to which you are a party. In order to provide you with our services, we need to process certain personal information.

Examples of Use:

Using your account information to authenticate your access to our game and related services.
Processing in-game transactions and managing your in-game resources.

c. Legal Obligation

We may process your personal data to comply with legal obligations to which we are subject. This includes obligations under applicable laws, regulations, legal processes, or enforceable governmental requests.

Examples of Use:

Maintaining transaction records to comply with financial and tax regulations.
Disclosing information in response to lawful requests by public authorities.

d. Legitimate Interests

We may process your personal data when it is necessary for the purposes of our legitimate interests, provided that your rights and interests do not override those legitimate interests.

Examples of Use:

Improving and personalizing our services to enhance user experience.
Ensuring the security and integrity of our platform.
Preventing fraud and other illegal activities.

e. Vital Interests

In rare cases, we may process your personal data to protect your vital interests or those of another person.

Example of Use:

Notifying you of critical security issues or breaches that may affect your personal data.

f. Public Interest

We generally do not process personal data based on public interest grounds. If such processing becomes necessary, we will ensure that it is carried out in compliance with applicable laws and regulations.

Transparency and Your Choices

We are committed to being transparent about the legal bases on which we process your personal data.

5. Your Rights (GDPR & CCPA)

We are committed to respecting your rights regarding the personal data we hold about you. This section outlines your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and explains how you can exercise them.

a. Right to Access

You have the right to request confirmation as to whether we are processing your personal data and, if so, to access that data and receive a copy.

Examples of Use:

Requesting a copy of the personal information we have collected about you, including your email address and in-game resource data.
Obtaining information about the purposes of processing, the categories of data processed, and any third parties with whom your data has been shared.

b. Right to Rectification

You have the right to request the correction of inaccurate personal data and to have incomplete personal data completed.

Examples of Use:

Updating your email address if it has changed or correcting any spelling errors.
Amending your account information to ensure it is accurate and up-to-date.

c. Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

Examples of Use:

Requesting the deletion of your account and all associated data if you no longer wish to use our services.
Asking us to remove your personal information from our records if it has been processed unlawfully.

d. Right to Restrict Processing

You have the right to request the restriction of processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to its processing.

Examples of Use:

Requesting that we limit the processing of your data while we verify its accuracy.
Asking us to restrict processing if it is unlawful and you prefer restriction over erasure.

e. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance.

Examples of Use:

Requesting a digital copy of your personal data to transfer to another service provider.
Receiving your account and in-game data in a format that can be easily imported into another system.

f. Right to Object

You have the right to object to the processing of your personal data based on legitimate interests, direct marketing, or for statistical purposes.

Examples of Use:

Opting out of receiving promotional emails or newsletters.
Objecting to the use of your data for analytics or profiling.

g. Rights Under CCPA

In addition to the rights outlined above, if you are a resident of California, you have specific rights under the CCPA:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information is collected, the purpose for collecting the information, and the categories of third parties with whom we share personal information.
Right to Delete: You may request that we delete any personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information, but if this practice changes, we will update this policy accordingly.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

h. Exercising Your Rights

To exercise any of your rights under GDPR or CCPA, please contact us using the information provided in the "Contact Us" section of this Privacy Policy. We may need to verify your identity before processing your request to protect your privacy and security.

Response Timeframe: We will respond to your request within 30 days of receipt. If we require more time, we will inform you of the reason and extension period in writing.

Fees: We will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If a fee is necessary, we will inform you of the costs involved before completing your request.

Exceptions: Please note that certain rights may not be absolute and are subject to legal exceptions. For example, we may retain certain information if necessary to comply with legal obligations or for legitimate business purposes.

i. Withdrawal of Consent

If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Examples of Use:

Withdrawing consent to receive marketing communications by unsubscribing from our mailing list.
Contacting us to revoke consent for any optional data processing activities.

j. Complaints

If you believe that we have infringed your rights, you have the right to lodge a complaint with a supervisory authority, particularly in the European Union (or European Economic Area) member state where you work, normally live, or where any alleged infringement of data protection laws occurred.

Contacting Supervisory Authorities: For EU residents, a list of data protection authorities is available here: EU Data Protection Authorities

We encourage you to contact us first to seek resolution of any complaint before approaching a supervisory authority.

k. Do Not Track Signals

Our website does not respond to "Do Not Track" signals. However, we do not track users across third-party websites or online services.

l. California "Shine the Light" Law

California's "Shine the Light" law permits users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties.

Note: We do not disclose personal information to third parties for direct marketing purposes.

6. Sharing Your Information

We value your privacy and are committed to protecting your personal information. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, there are certain circumstances under which we may share your information, as detailed below.

a. Service Providers and Partners

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential and comply with data protection laws.

Examples of Use:

Engaging a hosting provider to store data securely on their servers.
Working with payment processors to facilitate transactions.
Using analytics providers to understand how users interact with our services.

b. Legal Obligations and Safety

We may disclose your personal information when required to do so by law or in good faith belief that such action is necessary to:

Comply with a legal obligation or regulatory requirement.
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users of our services or the public.
Protect against legal liability.

Examples of Use:

If we receive a court order requiring us to disclose certain information, we may provide the necessary data to comply with the legal process.
Sharing information with law enforcement agencies in the event of fraud, security breaches, or other illegal activities.

c. Business Transfers

In the event that we are involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred or assigned as part of that transaction. We will ensure that any receiving party agrees to respect your personal information in a manner consistent with this Privacy Policy.

Examples of Use:

If our company is acquired by another entity, your personal data may be transferred to the new owner as part of the business assets.
During due diligence processes associated with a potential merger or investment, we may share limited information under confidentiality agreements.

d. Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, such as industry analysis, demographic profiling, or to improve our services.

Examples of Use:

Providing game usage statistics to partners or advertisers in a way that does not reveal personal identities.
Sharing general demographic information about our user base with potential investors.

e. With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so.

Examples of Use:

If you participate in a promotional event or survey and agree to share your information with the event sponsors.
When you authorize us to share your information with other users or platforms within the game for collaboration or social interaction purposes.

f. Third-Party Links and Services

Our services may include links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Examples of Use:

Linking to a partner's website where you can purchase merchandise related to our game.
Providing access to social media platforms for sharing your achievements or progress.

Note: We encourage you to review the privacy policies of every site you visit or service you use through our platform.

g. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Examples of Use:

Storing data on servers located in another country to optimize performance and reliability.
Working with international service providers who assist us in providing services to you.

Safeguards: We ensure that appropriate safeguards are in place to protect your personal data during international transfers, such as standard contractual clauses approved by relevant authorities or reliance on adequacy decisions.

h. Security Measures When Sharing Information

Whenever we share your personal information with third parties, we take reasonable steps to ensure that the recipient is bound by confidentiality and data protection obligations consistent with this Privacy Policy and applicable laws.

Examples of Measures:

Entering into data processing agreements that outline the responsibilities and liabilities of each party.
Conducting due diligence to ensure that third-party service providers maintain adequate security standards.

7. Security of Your Information

We are committed to protecting the security of your personal information. We implement a variety of technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

a. Technical Measures

We employ industry-standard security technologies and procedures to protect your personal information.

Encryption: We use encryption protocols such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS) to encrypt data transmitted between your device and our servers.
Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for potential vulnerabilities and attacks.
Secure Data Storage: Personal information is stored on secure servers with restricted access, located in controlled facilities.

Examples of Use:

Encrypting your login credentials when you access your account to prevent interception by unauthorized parties.
Regularly updating our security protocols and software to protect against emerging threats.

b. Organizational Measures

We have established internal policies and procedures to ensure that your personal information is handled securely.

Access Control: Only authorized personnel who need access to your personal information to perform their duties are granted access.
Employee Training: Our staff receives training on data protection and privacy best practices to ensure compliance with applicable laws and company policies.
Incident Response Plan: We have procedures in place to respond to security incidents promptly and effectively.

Examples of Use:

Conducting background checks on employees who have access to sensitive data.
Requiring staff to use strong passwords and multi-factor authentication when accessing company systems.

c. User Responsibilities

While we take significant measures to protect your information, you also play a crucial role in maintaining the security of your data.

Account Security: Keep your account credentials confidential and do not share them with others. Use a strong, unique password and change it regularly.
Device Security: Ensure that your devices are secure and protected against malware and unauthorized access.
Wallet Security: Since your wallet information is stored on your device, you are responsible for safeguarding your wallet credentials and private keys. We recommend that you take appropriate measures to secure your device and wallet.

Examples of Best Practices:

Enabling two-factor authentication (2FA) for your account if available.
Keeping your operating system and antivirus software up to date.
Being cautious of phishing attempts and verifying the authenticity of communications claiming to be from us.

d. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will promptly notify you and the relevant authorities as required by applicable laws.

Notification Procedures: We will inform you of the nature of the breach, the data affected, and the steps we are taking to address it.
Mitigation Efforts: We will take all reasonable measures to mitigate the breach and prevent future occurrences.

e. Third-Party Security

When we engage third-party service providers to assist us, we ensure that they implement adequate security measures to protect your personal information.

Due Diligence: We assess the security practices of our service providers before engaging them.
Data Protection Agreements: We enter into agreements that require service providers to maintain confidentiality and security of personal data.

Examples of Measures:

Requiring service providers to comply with industry-standard security certifications or audits.
Ensuring that data transferred to service providers is encrypted and securely transmitted.

f. International Users

If you are accessing our services from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws.

Safeguards: We take appropriate measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

g. Children's Security

We do not knowingly collect personal information from children under the age of 16 (or the relevant age in your jurisdiction). If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to periodically review this page for the latest information on our privacy practices.

a. Notification of Changes

When we make material changes to this Privacy Policy, we will notify you by updating the "Effective Date" at the top of this policy and, if required by applicable law, provide additional notice (such as adding a statement to our website's homepage or sending you a notification).

Examples of Changes:

Introducing new services or features that require additional data collection.
Changing how we process personal data due to legal or regulatory updates.
Modifying our data retention periods or security practices.

b. Acceptance of Changes

Your continued use of our services after any changes or revisions to this Privacy Policy indicates your agreement with the terms of the revised policy.

Example:

By continuing to access your account or use our services after the updated policy becomes effective, you consent to the revised practices.

c. Reviewing the Policy

We encourage you to review this Privacy Policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

d. Historical Versions

Previous versions of this Privacy Policy will be made available upon request. If you wish to review earlier versions, please contact us using the information provided in the "Contact Us" section below.

e. Consent for Material Changes

If required by applicable law, we will obtain your consent before implementing material changes that affect your rights under this Privacy Policy.

Example:

If we plan to use your personal information for new purposes not previously disclosed, we will seek your consent before doing so.

f. Effective Date

All changes to this Privacy Policy are effective when they are posted on this page unless otherwise indicated. The "Effective Date" at the top of the policy reflects the date of the most recent update.

9. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please feel free to contact us using the information provided below:

Email: [email protected]

Customer Support:

Our customer support team is available to assist you with any inquiries or issues you may have. Please reach out to us, and we will respond as promptly as possible.

Data Protection Officer (DPO):

If you have specific questions about how we handle your personal data or wish to discuss matters related to data protection, you may contact our Data Protection Officer:

Email: [email protected]

Submitting Requests:

When contacting us to exercise your rights, please provide sufficient information for us to verify your identity and process your request. This may include:

Your full name
The email address associated with your account
A description of your request with sufficient details

Response Timeframe:

We aim to respond to all legitimate requests within 30 days. If we require more time to process your request, we will inform you of the reason and extension period.

Language Support:

We provide support in multiple languages, and you may contact us in any of the following languages:

English

Complaints:

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority or seek remedies under applicable laws.